Client Care Questionnaire

    We always try to maintain the highest level of client service. We believe it is our clients who are best placed to judge whether we succeed in this aim and your feedback will help us to constantly improve. We would be grateful if you could take a few moments to complete the form and click 'Send'.

    If you have completed this same questionnaire on an earlier occasion, it is still very helpful for us to receive your further comments now.

    How Did We Do?

    1. Fixing An Appointment
      How efficient were we at making & keeping appointments with you?
      ExcellentGoodAdequatePoor
    2. Telephone Calls
      How efficient were we at dealing with your telephone calls?
      ExcellentGoodAdequatePoor
    3. Calls Back
      If you asked us to return your telephone call, how do you rate us at calling you back within a reasonable time frame?
      ExcellentGoodAdequatePoor
    4. Replies to Letters
      How clear and straightforward was the advice we gave to you?
      ExcellentGoodAdequatePoor
    5. Communication
      How well did we do on keeping you up to date on the progress of your matter and on the costs associated with your matter?
      ExcellentGoodAdequatePoor
    6. Progress of Work
      How effective were we in ensuring that your matter progressed as smoothly as possible?
      ExcellentGoodAdequatePoor
    7. Staff Behaviour
      Please rate the helpfulness & courteousness of our staff
      ExcellentGoodAdequatePoor
    8. Value for Money
      Please rate us on the extent to which you feel we provided you with value for money
      ExcellentGoodAdequatePoor
    9. On a scale of 1 to 10, where 1 is not likely and 10 is very likely, how likely is it that you would recommend Redkite Solicitors to a family member, friend or colleague?
    10. Do you have any additional comments or feedback?
    11. Are you happy for us to use your comments in testimonials?
      YesNo
    12. Are you happy to receive updates from us relating to other services which may be relevant to you?
      YesNo


    What our clients say

    I was very pleased with the courtesy of the ladies who attended to my requests and particularly so at the time when I had my accident – they were extremely helpful.

    Paul James' support has been invaluable in effectively progressing key contractual requirements. His knowledge and expertise in contract and procurement matters is exceptional. Would not hesitate to engage Paul's services again in future should the requirement and opportunity arise.” (dated March 2017).

    The reason I used Redkite is that most solicitors don’t have the area of expertise that I required.

    Redkite have provided assistance through several particularly difficult issues. Their advice has been professional, thorough and specifically tailoured to the needs of our business. The staff are approachable, knowledgeable and realistic in the advice they provide.

    Redkite were recommended to me and I would do the same, fantastic service.

    I have to say that everyone I have come into contact with from the receptionists to the solicitors have always been excellent. The advice I have been given formally and informally has always been clear and concise which is always a weight off your mind when you are dealing with the affairs of your loved ones.