After working in Solicitors offices since 1990, I joined the Dispute Resolution Team at Redkite (then the predecessor firm of Lowless & Lowless) in 2004.
My role predominantly comprises of supporting the solicitors and legal advisors within the team, but I am also often a first contact for dispute related enquiries in the West Wales area when clients make that initial telephone call seeking advice.
As I have a combined role of administrator/assistant I speak to the people who come to us with a problem and, whilst their case is run by one of the Solicitors or Legal Advisors within the team, I am also often involved in the matter from commencement to conclusion in various ways.
Types of enquiries I assist with initially can be for anything from:-
- consumer problems to property issues,
- building disputes to commercial debts,
- partnership disputes to small claims,
- landlord and tenant problems,
- contentious probate, and
- professional negligence
Clients very often speak to me to explain their situation or problem as these matters can often be emotive or upsetting. I listen in the first instance before ascertaining where to direct them, ensuring every client receives advice and assistance from the most appropriate lawyer within our team.
Outside of work I enjoy cars and motor-sport, cooking and baking, art, wines, eating out, reading, photography, writing and travel when I can.
What our clients say
I was very pleased with the courtesy of the ladies who attended to my requests and particularly so at the time when I had my accident – they were extremely helpful.
Paul James' support has been invaluable in effectively progressing key contractual requirements. His knowledge and expertise in contract and procurement matters is exceptional. Would not hesitate to engage Paul's services again in future should the requirement and opportunity arise.” (dated March 2017).
The reason I used Redkite is that most solicitors don’t have the area of expertise that I required.
Redkite have provided assistance through several particularly difficult issues. Their advice has been professional, thorough and specifically tailoured to the needs of our business. The staff are approachable, knowledgeable and realistic in the advice they provide.
Redkite were recommended to me and I would do the same, fantastic service.
I have to say that everyone I have come into contact with from the receptionists to the solicitors have always been excellent. The advice I have been given formally and informally has always been clear and concise which is always a weight off your mind when you are dealing with the affairs of your loved ones.