Consumer Disputes

Consumer Rights: Resolving Disputes

If you have bought or hired goods or services, and are unhappy with any aspect of the transaction for whatever reason, our experts can help.

There is a variety of remedies available to consumers under current legislation, including the Sale and Supply of Goods to Consumers Regulations 2003.

Seeking Justice

Whether you have purchased goods in person, online or by mail order with which you are unhappy, or have engaged a service provider who you feel has not delivered on their promises, we will identify the best solution for you at a cost that is transparent and proportionate so that justice can be done and you can be recompensed.

We handle all types of consumer disputes including:

  • Faulty products
  • Goods not fit for purpose
  • Unfair consumer contracts
  • Faulty or incomplete work
  • Goods or services not as described

What our clients say

I was very pleased with the courtesy of the ladies who attended to my requests and particularly so at the time when I had my accident – they were extremely helpful.

Paul James' support has been invaluable in effectively progressing key contractual requirements. His knowledge and expertise in contract and procurement matters is exceptional. Would not hesitate to engage Paul's services again in future should the requirement and opportunity arise.” (dated March 2017).

The reason I used Redkite is that most solicitors don’t have the area of expertise that I required.

Redkite have provided assistance through several particularly difficult issues. Their advice has been professional, thorough and specifically tailoured to the needs of our business. The staff are approachable, knowledgeable and realistic in the advice they provide.

Redkite were recommended to me and I would do the same, fantastic service.

I have to say that everyone I have come into contact with from the receptionists to the solicitors have always been excellent. The advice I have been given formally and informally has always been clear and concise which is always a weight off your mind when you are dealing with the affairs of your loved ones.